E1: SVM: Encounter login errors to Management Console after New User Creation
(Doc ID 659835.1)
Last updated on FEBRUARY 06, 2019
Applies to:
JD Edwards EnterpriseOne Tools - Version 8.98 and laterInformation in this document applies to any platform.
Checked for Relevance on July 3, 2013
Symptoms
Scenario 1 Unable to validate the supplied credentials
After recently upgrading to Tools Release 8.97, customer tries to add an EnterpriseOne user through the management console in Server Manager. Customer also tries to add the user to the console_user and console_admin groups.
When customer attempts to login to Server Manager using this user, it gives an error:
Scenario 2 Unable to validate the supplied credentials
Customer tries to add an EnterpriseOne user through the management console in Server Manager. Customer also adds the user to the console_admin group.
When customer attempts to login to Server Manager using this user, receives the error:
Scenario 3 Unable to validate the supplied credentials
Customer updates management console in Server Manager to 9.2.X, imports user IDs from previous release but now can not login with any of those IDs.
Scenario 4 The user smuser1 is not known to the management console
Although the user smuser1 exists in management console users, the following error is seen the server manager console log at FINER level
FINE: Validating the user credentials for user smuser1
Jan 10, 2014 9:31:28 AM com.jdedwards.mgmt.targets.ManagedTarget recordHistoricalEvent
FINE: Recording historical event 'failedLogin' for instance 'home'.
Jan 10, 2014 9:31:28 AM com.jdedwards.mgmt.targets.ManagedTarget saveHistoryDocument
FINER: Saving the scf history archive for the instance ' home' of target type 'mgmtconsole' using path 'D:\jde_home\targets\home\scf-history.xml.
Jan 10, 2014 9:31:29 AM com.jdedwards.mgmt.security.SCFLoginModule login
FINE: The user smuser1 is not known to the managemnet console, punting
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Scenario 1 Unable to validate the supplied credentials |
| Scenario 2 Unable to validate the supplied credentials |
| Scenario 3 Unable to validate the supplied credentials |
| Scenario 4 The user smuser1 is not known to the management console |
| Cause |
| Scenario 1 Primary server and Outgoing Port defined incorrectly |
| Scenario 2 User not part of Console_User group |
| Scenario 3 Security Server is on Previous release |
| Scenario 4 Corrupted SM user |
| Solution |
| Scenario 1 Ensure Primary Security Server and outgoing JDENET port defined correctly |
| Scenario 2 User must be part of console_users group |
| Scenario 3 Security Server must be on same release as Management Console |
| Scenario 4 Delete and recreate the user |
| References |