E1: SVM: Encounter login errors to Management Console after New User Creation (Doc ID 659835.1)

Last updated on APRIL 04, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

Scenario 1 Unable to validate the supplied credentials

After recently upgrading to Tools Release 8.97, customer tries to add an EnterpriseOne user through the management console in Server Manager. Customer also tries to add the user to the console_user and console_admin groups.

When customer attempts to login to Server Manager using this user, it gives an error:

Cause

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In this Document

Scenario 1 Unable to validate the supplied credentials

Scenario 2 Unable to validate the supplied credentials

Scenario 3 Unable to validate the supplied credentials

Scenario 4 The user smuser1 is not known to the management console

Scenario 1 Primary server and Outgoing Port defined incorrectly

Scenario 2 User not part of Console_User group

Scenario 3 Security Server is on Previous release

Scenario 4 Corrupted SM user

Scenario 1 Ensure Primary Security Server and outgoing JDENET port defined correctly

Scenario 2 User must be part of console_users group

Scenario 3 Security Server must be on same release as Management Console

Scenario 4 Delete and recreate the user

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