E1: SVM: Encounter login errors to Management Console after New User Creation

(Doc ID 659835.1)

Last updated on JANUARY 23, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.
Checked for Relevance on July 3, 2013


Symptoms

Scenario 1 Unable to validate the supplied credentials

After recently upgrading to Tools Release 8.97, customer tries to add an EnterpriseOne user through the management console in Server Manager. Customer also tries to add the user to the console_user and console_admin groups.

When customer attempts to login to Server Manager using this user, it gives an error:

"Unable to validate the supplied credentials"

 

Scenario 2 Unable to validate the supplied credentials

Customer tries to add an EnterpriseOne user through the management console in Server Manager. Customer also adds the user to the console_admin group.

When customer attempts to login to Server Manager using this user, receives the error:

"Unable to validate the supplied credentials"

 

Scenario 3 Unable to validate the supplied credentials

Customer updates management console in Server Manager to 9.2.X, imports user IDs from previous release but now can not login with any of those IDs.

  

Login screen displays 'Unable to validate the supplied credentials." and the e1agent log file reports FINE: Recording historical event 'failedLogin' for instance 'home'.

  

Scenario 4  The user smuser1 is not known to the management console

Although the user smuser1 exists in management console users, the following error is seen the server manager console log at FINER level

FINE: Validating the user credentials for user smuser1

Jan 10, 2014 9:31:28 AM com.jdedwards.mgmt.targets.ManagedTarget recordHistoricalEvent

FINE: Recording historical event 'failedLogin' for instance 'home'.

Jan 10, 2014 9:31:28 AM com.jdedwards.mgmt.targets.ManagedTarget saveHistoryDocument

FINER: Saving the scf history archive for the instance ' home' of target type 'mgmtconsole' using path 'D:\jde_home\targets\home\scf-history.xml.

Jan 10, 2014 9:31:29 AM com.jdedwards.mgmt.security.SCFLoginModule login

FINE: The user smuser1 is not known to the managemnet console, punting

   

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms