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E1: SVM: The Server Manager Console Is Not Able To Communicate With Agents On The Enterprise, Portal And/Or JAS Server (Doc ID 863983.1)

Last updated on FEBRUARY 21, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

Symptom 1: Failed to establish a connection from the Management Console to the remote agent 'xxxxx' on port 14502

The Server Manager Console is not able to communicate with agents on the Enterprise, Portal and/or JAS server.

The customer had register the Enterprise Server as a Managed Server within Server Manager, then uninstalled the Server Manager Agent from the server from the Enterprise Server. The customer re-installed the agent, but when trying to register the existing Enterprise Server instance received the errors message below.

2. When installing Server Manager Agent on Windows HTML server, there is a connection timed out error at the end of the installation, which causes the installation fails.

 

Cause

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In this Document
Symptoms
 Symptom 1: Failed to establish a connection from the Management Console to the remote agent 'xxxxx' on port 14502
 Symptom 2: Unable to communicate with the Management Server 'XXXXX' on port '14501'
Cause
Solution
References

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