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E1: 42: Holds in Sales Orders FAQ (P4210/P42101/P43070/P42995) (Doc ID 950782.1)

Last updated on JULY 09, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Processing - Version XE and later
JD Edwards EnterpriseOne Sales Order Management - Version XE and later
JD Edwards EnterpriseOne CRM Sales Order Entry - Version XE and later
JD Edwards EnterpriseOne Accounts Receivable - Version 9.1 to 9.1 [Release 9.1]
JD Edwards EnterpriseOne Sales Order Entry - Version XE and later
Information in this document applies to any platform.

Purpose

This document provides answers to frequently asked questions about how Hold Codes work in Sales Orders in various situations.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Sales Order Entry / Processing
 Question 1: When a sales order has multiple hold codes, is there a sequence that the system uses when placing hold codes on the order header?
 Question 2: Is there a way to hold an invoice until the entire order has been filled?
 Question 3: Is there a way to hold an existing sales order if the user adds a detail line, changes order detail information or cancels an order detail line?
 Question 4: We have an existing order that does not have a hold code.  When the user inquires on the order via P42101 and clicks Save and Continue without changing any values and then clicks on Submit and Close a hold code warning message is received and the order is placed on an Order Hold. Why?
 Question 5: Is there a way to check to see if a sales order was previously on Hold through Customer Service Inquiry (P4210)?
 Question 6: Is there any option within the Release Held Orders (P43070) to not release a hold on a sales orders or to move them back to the previous status?
 Question 7: Is it possible to change the quantity or the status on a held order detail line?
 Question 8: Is it possible to have a sales order put on hold when Sold To is a child customer and the hold code is only applied to the parent customer in Billing Information?
 Question 9:  Is it possible to manually put only sales order detail lines on hold?
 Release Held Orders
 Question 1: Is there any way to prevent the system from putting orders back on hold once they are released?
 Question 2: Can someone other than the responsible person for a particular type of hold release an order?
 Question 3: Why would a Held order not show in Release Held Order (P43070) grid?
 Question 4: Is there a way to display in P43070 released orders that were purged to F42119 Sales Order History?
 Question 5: When releasing a sales order from hold, the password is only required for the first order released for that hold code in that branch, is that correct?
 Question 6: For some held orders the values in Quantity and 2nd Item Number do not display within P43070 Inquiry screen.  Why?
 Question 7: The Release Held Orders (P43070) contains a field Requested Date (DRQJ). Both the Sales Order Detail (F4211) and Sales Order Header (F4201) have a Requested Date field.  Where does the P43070 get the value for DRQJ?
 Hold Code Constants
 Question 1: Can the branch/plant be left blank (to represent all branches) when setting up a hold code?
 Question 2: Can the password field be left blank?
 Question 3: How can we change the password on an existing hold code?
 Transportation / Warehousing
 Question 1: Is there any way to filter out sales orders that are on hold so that they do not get loaded in a truck within the Transportation Module?
 Question 2: Does Partial Holds work in Sales Order Entry with Warehousing turned on? 
References

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