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WS: SIGNON: Troubleshooting Software Protection Environment Error and other Software License Manager (SLM) Issues (Doc ID 1543128.1)

Last updated on OCTOBER 07, 2024

Applies to:

JD Edwards World Security - Version A7.3 cume 4 and later
Information in this document applies to any platform.

Purpose

Troubleshooting Software License Manager (SLM)

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Getting "Software Protection Environment Error" when taking menu selections in the following scenarios:
 Issue 1 - After installing Software License Manager
 Issue 2 - After performing an IPL on the iSeries
 Issue 3 - After changing the software protection code (SPC) information in the JDE system values screen 
 Issue 4 - When Mirroring one iSeries to another and attempting to take menu selections on the second iSeries 
 Issue 5 - When upgrading your environment to release A7.3 CU 12 or A8.1 CU 4 
 Issue 6 - When 'Save While Active' is switched on
 Issue 7 - After experiencing a power outage (power failure)
 Issue 8 - After entering SPC on Disaster Recovery (DR) machine
 Issue 9 - Maximum Licensed User Count Exceeded (JDE9861) and Maximum Licensed Users Exceeded (JDE9862)
 Issue 10 - After changing the UBP Audit Flag from blank to 1 in the JDE System Values (P98QJDF2) in release A9.4 
 Other Issues:
 Issue 1 - Receiving an array index error on P98802X when rebuilding the SLM indexes
 Issue 2 - After entering the Software Protection Code in the JDE System Values to increase the Maximum User count, the Software License Manager Inquiry screen does not reflect the correct Maximum Users
 Issue 3 - The Audit/Error Message Inquiry on menu G943 shows a message 3407, "Read operation failed on index JDE_IDX_4."  There is no other indication of a problem.
 Issue 4 - When performing a backup, the system returns a message indicating that index JDE_IDX_1 in library QGPL is in use
 Issue 5 - When reinitializing SLM (calling J98802JQ after deleting JDE_IDX_1 through JDE_IDX_4), the indexes are not recreated and the joblog includes JDE9999, CPF1085 and CPF1002
References

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