WS: SIGNON: Troubleshooting Software Protection Environment Error and other Software License Manager (SLM) Issues
(Doc ID 1543128.1)
Last updated on JULY 22, 2020
Applies to:JD Edwards World Security - Version A7.3 cume 4 and later
Information in this document applies to any platform.
Troubleshooting Software License Manager (SLM)
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In this Document
|Getting "Software Protection Environment Error" when taking menu selections in the following scenarios:|
|Issue 1 - After installing Software License Manager|
|Issue 2 - After performing an IPL on the iSeries|
|Issue 3 - After changing the software protection code (SPC) information in the JDE system values screen|
|Issue 4 - When Mirroring one iSeries to another and attempting to take menu selections on the second iSeries|
|Issue 5 - When upgrading your environment to release A7.3 CU 12 or A8.1 CU 4|
|Issue 6 - When 'Save While Active' is switched on|
|Issue 7 - After experiencing a power outage (power failure)|
|Issue 8 - After entering SPC on Disaster Recovery (DR) machine|
|Issue 9 - Maximum Licensed User Count Exceeded (JDE9861) and Maximum Licensed Users Exceeded (JDE9862)|
|Issue 1 - Receiving an array index error on P98802X when rebuilding the SLM indexes|
|Issue 2 - After entering the Software Protection Code in the JDE System Values to increase the Maximum User count, the Software License Manager Inquiry screen does not reflect the correct Maximum Users|
|Issue 3 - The Audit/Error Message Inquiry on menu G943 shows a message 3407, "Read operation failed on index JDE_IDX_4." There is no other indication of a problem.|
|Issue 4 - When performing a backup, the system returns a message indicating that index JDE_IDX_1 in library QGPL is in use|