WS: SIGNON: Troubleshooting Software Protection Environment Error and other Software License Manager (SLM) Issues
(Doc ID 1543128.1)
Last updated on JULY 25, 2024
Applies to:
JD Edwards World Security - Version A7.3 cume 4 and laterInformation in this document applies to any platform.
Purpose
Troubleshooting Software License Manager (SLM)
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Getting "Software Protection Environment Error" when taking menu selections in the following scenarios: |
| Issue 1 - After installing Software License Manager |
| Issue 2 - After performing an IPL on the iSeries |
| Issue 3 - After changing the software protection code (SPC) information in the JDE system values screen |
| Issue 4 - When Mirroring one iSeries to another and attempting to take menu selections on the second iSeries |
| Issue 5 - When upgrading your environment to release A7.3 CU 12 or A8.1 CU 4 |
| Issue 6 - When 'Save While Active' is switched on |
| Issue 7 - After experiencing a power outage (power failure) |
| Issue 8 - After entering SPC on Disaster Recovery (DR) machine |
| Issue 9 - Maximum Licensed User Count Exceeded (JDE9861) and Maximum Licensed Users Exceeded (JDE9862) |
| Other Issues: |
| Issue 1 - Receiving an array index error on P98802X when rebuilding the SLM indexes |
| Issue 3 - The Audit/Error Message Inquiry on menu G943 shows a message 3407, "Read operation failed on index JDE_IDX_4." There is no other indication of a problem. |
| Issue 4 - When performing a backup, the system returns a message indicating that index JDE_IDX_1 in library QGPL is in use |
| References |