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"EXCHANGE.MAILBOX_CREATION_FAILED" Error While Creating Mailbox Using OIM Exchange Connector (Doc ID 1068062.1)

Last updated on JANUARY 06, 2020

Applies to:

Identity Manager Connector - Version 9.1 and later
Information in this document applies to any platform.
**Checked for relevance on 31-Jul-2014**

Symptoms

Configured the Exchange Connector (9.1.1.1 and using OIM Server 9.1.0.2) IT Resource to use Remote Manger and created mailbox. But the Admin Console receives error
EXCHANGE.MAILBOX_CREATION_FAILED
and the error log shows:
DEBUG,25 Feb 2010 12:06:10,290,[OIMCP.MEXC],com.thortech.xl.integration.ActiveDirectory.tcADUtilLDAPController : hashTableEnvForLDAPContext:: FINISHED
INFO,25 Feb 2010 12:06:10,290,[OIMCP.MEXC],com.thortech.xl.integration.ActiveDirectory.tcADUtilLDAPController : connectToAvailableAD : SSL option is not selected in ITResource
DEBUG,25 Feb 2010 12:06:10,294,[OIMCP.MEXC],com.thortech.xl.integration.ActiveDirectory.tcADUtilLDAPController : connectToAvailableAD:: FINISHED
DEBUG,25 Feb 2010 12:06:10,295,[OIMCP.MEXC],com.thortech.xl.integration.Exchange.tcExchangeTasks : checkMailboxCreation : fetched the attribute
DEBUG,25 Feb 2010 12:06:10,295,[OIMCP.MEXC],com.thortech.xl.integration.Exchange.tcExchangeTasks : checkMailboxCreation : No value for homeMDB fetched
INFO,25 Feb 2010 12:06:10,295,[OIMCP.MEXC],com.thortech.xl.integration.Exchange.tcExchangeTasks : checkMailboxCreation : Unable to execute the Power Shell command
DEBUG,25 Feb 2010 12:06:10,296,[OIMCP.MEXC],com.thortech.xl.integration.ActiveDirectory.tcADUtilLDAPController : disconnect:: STARTED
DEBUG,25 Feb 2010 12:06:10,296,[OIMCP.MEXC],com.thortech.xl.integration.ActiveDirectory.tcADUtilLDAPController : disconnect:: FINISHED
DEBUG,25 Feb 2010 12:06:10,296,[OIMCP.MEXC],com.thortech.xl.integration.Exchange.tcExchangeTasks : checkMailboxCreation:: FINISHED

Changes

Remote manager runs as a Windows Service using JAVA wrapper.
1. Provision AD User account to OIM User.
2. Once AD account was created, provision exchange 2007 account with the remote manager windows service up.
3. But the Admin Console receives error

EXCHANGE.MAILBOX_CREATION_FAILED

4. Checking in Exchange, the mailbox was actually created.

Cause

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