Secure Enterprise Search Doesn't Return Any Results or Returns Inconsistent Results within WebCenter Portal (Doc ID 1074086.1)

Last updated on MAY 04, 2023

Applies to:

Symptoms

Secure Enterprise Search (indexing SharePoint) doesn't return any Results within WebCenter Spaces.

In some cases repeating the exact same search a few minutes later it might return some results but this is not always the case.


Steps:

The issue can be reproduced with the following steps:

1. Install and configure Oracle SES with an identity plug-in to an Identity Management system.
   
   
2. Install and Configure WebCenter Spaces with an external LDAP (this can be different LDAP from the one configured with SES identity plug-in).
   
   
3. Configure WebCenter with Oracle SES.
   
   
4. Be sure WebCenter's user base matches that in Oracle SES.
   
   
5. From here there are 2 possible scenarios:
   
   Scenario 1:
   
   
   • A user types some text in the search box and clicks on the Search button.
     The search is expected to return results but the search result is empty.
     
     
   • Any search done by the user brings the search results empty.
   
   
   Scenario 2:
   
   
   • A user types some text in the search box and clicks on the Search button.
     The search is expected to return results but the search result is empty.
   
   
   • The user repeats the exact same search a few minutes later and this time the search returns results as expected.

Cause

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