"XML Parsing Error: Syntax Error, Line Number 1, Column 1" and "Oracle-Auth-Token Does Not Match Error" When Accessing Portal 11g (Doc ID 1075472.1)

Last updated on OCTOBER 02, 2023

Applies to:

Symptoms

On Portal 11g, when attempting to access the Portal home page, the following error is displayed in the browser:

XML Parsing Error: syntax error
Location: http://<HOSTNAME>:<PORT>/portal/pls/portal/dev_portal.home
Line Number 1, Column 1:An error occurred while processing the request. Try refreshing your browser. If the problem persists contact the site administrator
^

or

"The XML page cannot be displayed
Cannot view the XML input using style sheet.  Please correct the error and then click the Refresh button, or try again later."

At the same time the following error is recorded in WLS_PORTAL-diagnostic.log:

[2010-03-17T08:30:36.462+11:00] [WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: portal] [URI: http://<HOSTNAME>:<PORT>/portal/page/portal] active=61 Unexpected exception in servlet[[
java.lang.IllegalStateException: Incoming Oracle-Auth-Token does not match.
at oracle.webdb.page.PageBuilder.processUMDRequest(PageBuilder.java:1704)
at oracle.webdb.page.PageBuilder.process(PageBuilder.java:2021)
at oracle.webdb.page.Main.doRequest(Unknown Source)
at oracle.webdb.page.ParallelServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:499)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:248)
at oracle.webdb.portal.servlet.PortalServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

Changes

Configuration changes such as the following may cause this issue to occur:

• Reverse proxy setup;
• Installing a separate web tier Web Cache;
• Changes to Web Cache invalidation password;
• OR other advanced configurations...

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.