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"XML Parsing Error: Syntax Error, Line Number 1, Column 1" and "Oracle-Auth-Token Does Not Match Error" When Accessing Portal 11g (Doc ID 1075472.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Portal - Version 11.1.1.1.0 to 11.1.1.6.0 [Release FMW11g]
Information in this document applies to any platform.

Symptoms

On Portal 11g, when attempting to access the Portal home page, the following error is displayed in the browser:

XML Parsing Error: syntax error
Location: http://<HOSTNAME>:<PORT>/portal/pls/portal/dev_portal.home
Line Number 1, Column 1:An error occurred while processing the request. Try refreshing your browser. If the problem persists contact the site administrator
^

or

"The XML page cannot be displayed
Cannot view the XML input using style sheet.  Please correct the error and then click the Refresh button, or try again later."


At the same time the following error is recorded in WLS_PORTAL-diagnostic.log:

[2010-03-17T08:30:36.462+11:00] [WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: portal] [URI: http://<HOSTNAME>:<PORT>/portal/page/portal] active=61 Unexpected exception in servlet[[
java.lang.IllegalStateException: Incoming Oracle-Auth-Token does not match.
at oracle.webdb.page.PageBuilder.processUMDRequest(PageBuilder.java:1704)
at oracle.webdb.page.PageBuilder.process(PageBuilder.java:2021)
at oracle.webdb.page.Main.doRequest(Unknown Source)
at oracle.webdb.page.ParallelServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:499)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:248)
at oracle.webdb.portal.servlet.PortalServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

Changes

Configuration changes such as the following may cause this issue to occur:

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Introduction
 A. Oracle Web Cache side
 A1. Verify the Web Cache invalidation password
 A2. View the Web Cache Invalidator password stored in the Administration Repository.
 A3. (Re)Set Web Cache invalidator password
 B. Oracle Portal side
 B1. View the Web Cache current invalidator password stored in the Portal Repository
 B2. (Re)Set the Web Cache invalidator within Portal Repository
References

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