IBR, Inbound Refinery - A Word Doc Submitted for PDF Conversion Hangs in the Post Converted Queue
(Doc ID 1077772.1)
Last updated on AUGUST 01, 2024
Applies to:
Oracle WebCenter Content - Version 10.0 and laterInformation in this document applies to any platform.
Symptoms
1. After a Word document is checked into the Content Server and is sent to the Inbound Refinery for PDF conversion, in the item's DOC_INFO page an error message is displayed, "This job has been expired, it was waiting to be delivered to a refinery for too long."
2. On the Inbound Refinery in the Agent's Log is an error message: "Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: "Step was timed out by Inbound Refinery."
3. The item is hung in the Agent's Post-Converted Queue
4. Any other items submitted to the Inbound Refinery will also hang in the Post-Converted Queue.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |