Step OIXConverter Forced Conversion Failure By Conversion Engine Because Of Error: Step Was Timed Out By Inbound Refinery (Doc ID 1087518.1)

Last updated on MAY 24, 2017

Applies to:

Oracle WebCenter Content - Version: 10.1.3.5.0 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.

Symptoms

All PDF conversions are failing within the IBR. The following error is added to the IBR's Agent Log:

Conversion completed -- Step OIXConverter forced conversion failure by conversion engine because of error: 'Step was timed out by Inbound Refinery.'. Exception type is 'java.lang.Throwable'. [ Details ]
An error has occurred. The stack trace below shows more information.

!$Conversion completed -- Step OIXConverter forced conversion failure by conversion engine because of error: 'Step was timed out by Inbound Refinery.'.!syExceptionType,java.lang.Throwable
java.lang.Throwable
at intradoc.common.IdcLogWriter.doMessageAppend(Unknown Source)
at intradoc.common.Log.addMessage(Unknown Source)
at intradoc.common.Log.errorEx2(Unknown Source)
at intradoc.common.Log.errorEx(Unknown Source)
at docrefinery.agent.Logger.logError(Logger.java:138)
at docrefinery.convert.ConversionDriver.computeFinalConversionResults(ConversionDriver.java:486)
at docrefinery.convert.ConversionDriver.finishConversion(ConversionDriver.java:722)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:153)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:204)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:125)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
at java.lang.Thread.run(Thread.java:595)

Cause

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