My Oracle Support Banner

RTS Instance Freezes When Batch Contains Both Normal Invoices and Void Invoices; Batch Remains at State 700 (Doc ID 1090644.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When Oracle WebCenter Forms Recognition processes an invoice and VOID documents mixed within the same batch, the RTS Instance will freeze when exporting to a csv file. The batch remains at state 700. The Runtime service has to be restarted to recover.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.