"SSL_Send failure" Exception When Uploading Over SSL to WCI Portal (Doc ID 1096958.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.1 to 10.3.0.1
Oracle WebCenter Interaction - Version 10.3.3.0 to 10.3.3.0
Information in this document applies to any platform.

Symptoms

You may find that files of a certain size (roughly between 15K and 30K but always less than 32K on an OOTB installation) always fail to upload to the Knowledge Directory using a simple submit.  Alternatively, you may also encounter problem when posting from a remote webservice through the portal gateway.  PTSpy messages similar to the following will be observed:

33774 XXXXXXXX 4-16-2010 9:59:19.045 Error OpenKernel.OpenHttp.Network .NET #10 com.plumtree.openkernel.impl.openhttp.core.network.SSLChannel Can't encrypt message. Status = -2146893018.

33785 XXXXXXXX 4-16-2010 9:59:19.045 Warning OpenKernel.OpenHttp.Core .NET #10 com.plumtree.openkernel.impl.openhttp.core.PTRequest OnError() - Cancelling request to [https://<your server base URL>l/portal/server.pt?open=space&name=Dir&id=22&psname=Opener&psid=21&cached=true&in_hi_userid=755&control=DirRepost&page=DirCardSubmitSimple] because of exception.
com.plumtree.openfoundation.util.XPException: SSL_Send failure.
com.plumtree.openfoundation.util.XPException: SSL_Send failure.
at com.plumtree.openkernel.impl.openhttp.core.network.PTSSLSocket.NotifyError(Exception e) in e:\buildroot\Release\openmanagement\4.1.x\openhttp\build\x86\src\csharp\com\plumtree\openkernel\impl\openhttp\core\network\PTSSLSocket.cs:line 348 at com.plumtree.openkernel.impl.openhttp.core.network.PTSSLSocket.Writable() in e:\buildroot\Release\openmanagement\4.1.x\openhttp\build\x86\src\csharp\com\plumtree\openkernel\impl\openhttp\core\network\PTSSLSocket.cs:line 147 at com.plumtree.openkernel.impl.openhttp.core.network.PTSocketSelector.ProcessWrites(IList writes) in e:\buildroot\Release\openmanagement\4.1.x\openhttp\build\x86\src\csharp\com\plumtree\openkernel\impl\openhttp\core\network\PTSocketSelector.cs:line 266 at com.plumtree.openkernel.impl.openhttp.core.network.PTSocketSelector.ProcessSelection() in e:\buildroot\Release\openmanagement\4.1.x\openhttp\build\x86\src\csharp\com\plumtree\openkernel\impl\openhttp\core\network\PTSocketSelector.cs:line 189 at com.plumtree.openkernel.impl.openhttp.core.network.PTSocketSelector.Run() in e:\buildroot\Release\openmanagement\4.1.x\openhttp\build\x86\src\csharp\com\plumtree\openkernel\impl\openhttp\core\network\PTSocketSelector.cs:line 133 at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart()
Caused by: System.Exception: SSL_Send failure.

Cause

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