Step-by-Step Instructions to Collect Configuration Information for WebLogic Server (WLS) Using OCM and RDA (Doc ID 1097928.1)

Last updated on JULY 29, 2024

Applies to:

Goal

What is being announced?

Oracle Support strongly encourages the use of OCM (Oracle Configuration Manager) and RDA (the Remote Diagnostic Agent) because they greatly reduce service request resolution time by minimizing the number of requests from Oracle Support for more information. OCM and RDA are designed to be as unobtrusive as possible; they do not modify systems in any way. They collect useful data for Oracle Support only and a security filter is provided if required. OCM and RDA capture data and provides Oracle Support with a comprehensive picture of the customer's environment which aids in problem diagnosis.

Using OCM and RDA to collect configuration information from your system takes a few minutes, but saves much more time than that when resolving your Service Request because the support engineer working on your issue has all the needed configuration information immediately, rather than having to ask for it all again. Because this saves time both for us and for you, we also provide Priority Handling for any Service Request (SR) which includes a configuration.

Solution

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