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Unable to Connect to Discussion Server From Within WebCenter Spaces, Error Log shows: Failed to load credentials. Inner Exception: [Keystore was tampered with, or password was incorrect] (Doc ID 1102013.1)

Last updated on FEBRUARY 02, 2022

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


When attempting to access Discussions from within WebCenter Spaces, the following error occurs:

Failure to authenticate the user weblogic, due to: Unable to connect to discussion server

Steps To Reproduce

The issue can be reproduced at will with the following steps:

  1. Configure Webcenter with Discussion Services as indicated here:

    Oracle Fusion Middleware Administrator's Guide for Oracle WebCenter
    11g Release 1 (11.1.1)
    12 Managing the Announcements and Discussions Services

  2. Restart WCS_Spaces and WCS_Services managed servers.
  3. Access WebCenter Spaces and login.
  4. Click on Discussiohs icon in left toolbar.  The error will occur.

The WLS_Services-diagnostic.log shows the following error:

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
at java.lang.reflect.Constructor.newInstance(
Caused by: Failed to load credentials. Inner Exception: [Keystore was tampered with, or password was incorrect]
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)


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