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Guidelines for Creating a WebCenter Content: Imaging, WebCenter Enterprise Capture, or WebCenter Forms Recognition Service Request (SR) (Doc ID 1103838.1)

Last updated on SEPTEMBER 11, 2018

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 and later
Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Oracle Imaging and Process Management - Version 4.0.3.0.0 and later
Information in this document applies to any platform.

Purpose

This article provides guidance on creating a Service Request (SR) for WebCenter Content: Imaging, WebCenter Enterprise Capture (WEC) or WebCenter Forms Recognition (WFR) products within My Oracle Support (MOS).

Scope

This document is informational and intended for MOS customers intending to create a Service Request.

Details

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In this Document
Purpose
Scope
Details
 Create Service Request: Problem
 What is the Problem?
 Where is the Problem?
 Problem Type
 Create Service Request: Solutions
 Create Service Request: More Details
 Upload Files/Attachments
 Create Service Request: Severity/Contact
 How Critical is your problem?
 Who should we contact for more information?

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