My Oracle Support Banner

Guidelines for Creating a WebCenter Content: Imaging, WebCenter Enterprise Capture, or WebCenter Forms Recognition Service Request (SR) (Doc ID 1103838.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Oracle Imaging and Process Management - Version 4.0.3.0.0 and later
Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Purpose

This article provides guidance on creating a Service Request (SR) for WebCenter Content: Imaging, WebCenter Enterprise Capture (WEC) or WebCenter Forms Recognition (WFR) products within My Oracle Support (MOS).

Scope

This document is informational and intended for MOS customers intending to create a Service Request.

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Purpose
Scope
Details
 Create Service Request: Problem
 What is the Problem?
 Where is the Problem?
 Problem Type
 Create Service Request: Solutions
 Create Service Request: More Details
 Upload Files/Attachments
 Create Service Request: Severity/Contact
 How Critical is your problem?
 Who should we contact for more information?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.