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Unable to Reassign an Instance because the Participant Search is not Responding (Doc ID 1115917.1)

Last updated on JANUARY 29, 2022

Applies to:

Oracle Business Process Management Suite - Version 5.7.3 to 10.3.1
Information in this document applies to any platform.

Symptoms

The installation is using Hybrid authentication based on MS Active Directory (MSAD) or other LDAP server.
A very specific reassign search (for a participant) works fine, but when the search is broad the search never returns (or it takes a very long time).

In other words, the participant search functionality is not responding in an acceptable amount of time. Searches for * are taking approximately 21 minutes to complete. You might see the following exception in the workspace.log:

Cause

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In this Document
Symptoms
Cause
Solution
References


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