Automation Server Fails To Start, Automation Database Connection Errors, Job Failures, IPv6 Network Connection Issues (Doc ID 1124292.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle WebCenter Interaction - Version 6.5.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to start the Automation Server service fails with a verbose PTSpy log and the wrapper log file showing the following error where SERVER_NAME is the name of the database server:

jvm 1 | com.plumtree.jdbc.base.BaseSQLException: [plumtree][Oracle JDBC Driver]Error establishing socket. Unknown host: <SERVER_NAME>
jvm 1 | at com.plumtree.jdbc.base.BaseExceptions.createException(Unknown Source)
jvm 1 | at com.plumtree.jdbc.base.BaseExceptions.getException(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.makeConnectionHelper(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.makeConnection(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.connectAndAuthenticate(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.open(Unknown Source)
jvm 1 | at com.plumtree.jdbc.base.BaseConnection.connect(Unknown Source)
jvm 1 | at com.plumtree.jdbc.base.BaseConnectionStartup.run(Unknown Source)


Automation Server continues to throw this error when you attempt to start it even though diagnostic tests have shown that the database server is resolvable through DNS.

Cause

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