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Automation Server Fails To Start, Automation Database Connection Errors, Job Failures, IPv6 Network Connection Issues (Doc ID 1124292.1)

Last updated on JULY 24, 2023

Applies to:

Oracle WebCenter Interaction - Version 6.5.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to start the Automation Server service fails with a verbose PTSpy log and the wrapper log file showing the following error where SERVER_NAME is the name of the database server:

jvm 1 | com.plumtree.jdbc.base.BaseSQLException: [plumtree][Oracle JDBC Driver]Error establishing socket. Unknown host: <SERVER_NAME>
jvm 1 | at com.plumtree.jdbc.base.BaseExceptions.createException(Unknown Source)
jvm 1 | at com.plumtree.jdbc.base.BaseExceptions.getException(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.makeConnectionHelper(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.makeConnection(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.connectAndAuthenticate(Unknown Source)
jvm 1 | at com.plumtree.jdbc.oracle.OracleImplConnection.open(Unknown Source)
jvm 1 | at com.plumtree.jdbc.base.BaseConnection.connect(Unknown Source)
jvm 1 | at com.plumtree.jdbc.base.BaseConnectionStartup.run(Unknown Source)


Automation Server continues to throw this error when you attempt to start it even though diagnostic tests have shown that the database server is resolvable through DNS.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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