Scanning Error: Exception: ACCESS_VIOLATION occurred, File: adrimgstore.c (Doc ID 1149425.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Document Capture - Version: 5.0 and later   [Release: Captovation and later ]
Information in this document applies to any platform.

Symptoms

During scanning the following error was reported:

Internal Error occurred in c:\program files\kofax\imgctls\bin\SKEW1032.KPM Please provide info to Kofax Technical support

Kofax detected unhandled error
Exception: ACCESS_VIOLATION occurred
File: adrimgstore.c
Line: 1752
Address: 7C9369AA
details in c:\kexcept.log which was uploaded

The error only occurred in some scan profiles and not others.

Changes

The scan profile was a newly created profile to detect barcode type PDF 417.

Cause

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