Intermittent 500 Errors When Accessing Any Of The Webclients Including Bcentral

(Doc ID 1166453.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Beehive - Version 2.0 to 2.0.1.8.0 [Release Release 2]
Information in this document applies to any platform.
*** Checked for relevance on 07-Jan-2014 ***

Symptoms

Users hit intermittently http 500 errors when accessing Beehive Bcentral, Zimbra and/or Teamcollab via browser.

Beehive logs contain entries similar to the following:


dmz logs:

NZE-28862: SSL connection failed
12552 failed: recv failed (errno=4)
the client stop the connection unexpectedly
oc4j_socket_recvfull timed out
12504 failed: recv failed (errno=4)
12553 failed: recv failed (errno=4)




dmz apache logs:

xxx.xxx.xxx.xxx - - [27/May/2010:08:55:06 -0400] "GET /zimbra HTTP/1.1" 500 664
xxx.xxx.xxx.xxx - - [27/May/2010:08:55:43 -0400] "GET /teamcollab/ HTTP/1.1" 500 664

[Thu May 27 08:55:06 2010] [error] [client xxx.xxx.xxx.xxx] [ecid:1274964604:xxx.xxx.xxx.xxx:8136:0:1476,0] mod_oc4j: request to OC4J cantley1.cecsint3.us.oracle.com:12504 failed: recv failed (errno=4)
[Thu May 27 08:55:43 2010] [warn] [client xxx.xxx.xxx.xxx] oc4j_socket_recvfull timed out
[Thu May 27 08:55:43 2010] [error] [client xxx.xxx.xxx.xxx] [ecid:1274964641:xxx.xxx.xxx.xxx:2702:0:9284,0] mod_oc4j: request to OC4J cantley1.cecsint3.us.oracle.com:12504 failed: recv failed (errno=4)


Cause

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