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Using RDA To Capture CMSDK, Content Services, Content DB & UOA Information (Doc ID 1182669.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Oracle Content Management SDK - Version 9.0.4.2.2 to 9.0.4.2.28 [Release AS10g to AS10gR2]
Oracle Content Services - Version 10.1.2.0.0 to 10.2.1.0.25 [Release AS10gR2 to AS10gR3]
Oracle Files - Version 9.0.4.2 to 9.0.4.5.8 [Release AS10g]
Oracle Universal Online Archive - Version 10.2.2 to 10.2.2.1.4
Information in this document applies to any platform.

Goal

This note supplements <Note 314422.1> “Remote Diagnostic Agent (RDA) 4 - Getting Started” with respect to using the RDA to gather Universal Online Archive (UOA) information.  For questions specific to the RDA please reference <Note 314422.1>. This note is specific to using the RDA as a UOA product data collection tool. If you are using iFS 1.x - 9.02x, please also refer to <Note 1157773.1>.

UOA products consist of:
  • Internet File System (iFS)
  • Content Management Software Development Kit (CMSDK)
  • Oracle Files (a component of the Oracle Collaboration Suite (OCS))
  • Content Services (a component of the Oracle Collaboration Suite (OCS))
  • Content Database (CDB)
  • Universal Online Archive (UOA)



The RDA is an excellent tool for gathering and formatting information into a comprehensive report, helping reduce UOA service request resolution time. Properly used, the RDA will gather data for the following components in one operation:

  • UOA application specific information including configuration information found in the storage database
  • Application Server information including:
  • OPMN data
  • OC4J Data
  • SSO and LDAP data
  • Sysman data
  • Apache and Web Cache data
  • Comprehensive Operating System and user profile information


The RDA ships with over 100 modules configurable to capture information about the breadth of Oracle products. This note contains recommendations about which modules to configure in order to build a concise UOA product specific report.

The recommended modules are:
  • OS         Collects the Operating System Information
  • PROF    Collects the User Profile
  • INST     Collects the Oracle Installation Information
  • IAS       Collects Web Server Information
  • SSO      Collects Single Sign-On Information
  • WEBC  Collects Web Cache Information
  • CONT   Collects Oracle Content Services Information
  • IFS        Collects iFS (iFS, CMSDK, Files) Information


RDA data collection is specific to one ORACLE HOME per execution.  On a single-computer deployments you need to specify the ORACLE HOME where the UOA product is installed and operating.  On multiple-computer deployments you need to run the RDA collection on at least the primary node.  This is usually the first middle-tier computer installed.  Per the following diagram UOA products are generally dependent upon the Application Server Infrastructure, with the exception of some configurations for CMSDK.  If troubleshooting requires additional data from the Infrastructure, such as Identity Management, additional RDA's may be required for the Infrastructure home using a different RDA configuration. 

Solution

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In this Document
Goal
Solution
References

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