IPM SMTP Service is Disabled After Being Configured

(Doc ID 1182753.1)

Last updated on MAY 03, 2016

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.5 and later
Information in this document applies to any platform.

Symptoms

After configuring all services (including the SMTP service) and performing an "Update on Exit" from the DSMS tab, all services start successfully.

When reloading the IPM Configuration Utility (GenCfg), the SMTP service becomes disabled within the Oracle IPM tab but it shows as enabled on the SMTP tab.

Cause

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