Working with Oracle Containers for Java (OC4J) and Oracle Support
(Doc ID 1249065.1)
Last updated on AUGUST 06, 2018
Oracle Containers for J2EE - Version 10.1.2.0.0 to 10.1.3.5.0 [Release AS10gR2 to AS10gR3] Information in this document applies to any platform.
This document is intended for anyone that is having an issue related to the Oracle Containers for Java (OC4J) product and needs guidance on troubleshooting and how to create a service request for getting it properly routed to the correct support group.
This document is intended to provide some general information about OC4J and some common information to help with troubleshooting issues.
It will also provide some information so that when creating a new service request involving OC4J it can be routed to the best support area and much of the initial data support will need can be supplied at that time. Providing this information will help properly route the service request to the best support area and will often allow a more targeted update specific to the issue rather.
This document is intended to be used by anyone working with OC4J. General knowledge of the operating system being used is expected. This document will cover a wide range of topic and some may be more advanced.
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