Forms Recognition RTS Instances are not Displayed When a Different Windows User Logs in

(Doc ID 1263775.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When a user logs into the server that did not create the RTS Group, machine(s) and instance(s) are not present when the RTS management console is open.  This gives the appearance that the settings have been deleted.

Changes

The Windows user logging into the server is not the same user that created the RTS group.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms