Clicking ZOOM-Managed Attachments, Opens IPM Error Page in 11g Rather Than UCM Managed Attachments Page (Doc ID 1288721.1)

Last updated on MAY 01, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.2.0 to 11.1.1.3.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

From E-Business Suite, clicking Zoom -> Managed Attachments open a blank, blue, IPM error page with a URL like the following:


http://myhost:16200/imaging/faces/Message/Message.jspx?errorId=419c70b1-f3aa-4ca9-acc6-761ab00faff9

In the UTL_FILE_DIR on E-Business Suite, the Managed Attachments log file shows the following tracing, with a java.lang.Exception occurring. 
01-25-2011 17:22:54 AXFCustom.launch_command_soap , Secure Mode is OFF
01-25-2011 17:22:55 AXFUtils.get_single_node_value Node Name=errorMessage ;  Node Value=java.lang.Exception
01-25-2011 17:22:55 AXFCustom.launch_command_soap Error Message: java.lang.Exception
01-25-2011 17:22:58 AXFUtils.get_single_node_value Node Name=conversationId ;  Node Value=9d684960-4886-4607-ab63-5e223c4f89d9
01-25-2011 17:22:58 AXFCustom.launch_command_soap Response ConversationID: 9d684960-4886-4607-ab63-5e223c4f89d9
01-25-2011 17:22:58 AXFCustom.launch_command_soapDataBlock received from DB = 0
01-25-2011 17:22:58 AXFUtils.get_single_node_value Node Name=command ;  Node Value=OPEN_BROWSER
01-25-2011 17:22:59 AXFUtils.get_single_node_value Node Name=value ;  Node Value=http://myhost:16200/imaging/faces/Message/Message.jspx?errorId=07417cef-8fec-4d22-9fe3-7b7105e6a5df
Finally, the request log in the UTL_FILE_DIR also shows the bad URL:
<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
<S:Body>
<ns2:executeResponse xmlns:ns2="http://service.axf.imaging.oracle/">
<response>
<conversationId>d9fc10f2-376f-4e49-a987-6042bcd54a5b</conversationId>
<errorCode>TCM-91021</errorCode>
<responseCommands>
<command>OPEN_BROWSER</command>
<value>http://myhost:16200/imaging/faces/Message/Message.jspx?errorId=419c70b1-f3aa-4ca9-acc6-761ab00faff9</value>
</responseCommands>
</response>
</ns2:executeResponse>
</S:Body>
</S:Envelope>

Cause

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