Certain MS Office Documents Fail To Index And Generate DRG-11301/DRG-11302/DRG-11428 Errors

(Doc ID 1298247.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Using Content Server 11.1.1.3

After checking in a new Word or Excel document into Content Server, the document is released, but following message is displayed in the Content Info page:

Index Error:Full text index failed. Unexpected failure by Indexer.
Content has been indexed with Info only. Resubmit should only be performed if the problem has been resolved.


When enabling verbose "indexer" audit traces, following errors will get logged in $MW_HOME/user_projects/domains/<ucm domain>/ucm/cs/data/traces/idccs_UCM_server1_current.log:

>indexer/7	01.09 09:26:29.900	index update work	indexWebFile: true m_retryIndexing: false m_isFirstRetry: true
>indexer/6	01.09 09:26:29.937	index update work	preparing 1 items
>indexer/6	01.09 09:26:30.042	index update work	doing conversion with intradoc.indexer.TextConversionHandler@28cdd81 on intradoc.indexer.IndexerInfo@6e224175 dID:1829 key:null mdo:false iwf:true sta:-1 alone:true
>indexer/7	01.09 09:26:30.042	index update work	InputFilePath is: </opt/oracle/Middleware/user_projects/domains/ucm/ucm/cs/weblayout/groups/aas/documents/document/mosd_001829.xlsx>
 indexer/7	01.09 09:26:30.042	index update work	OutputFilePath is: </opt/oracle/Middleware/user_projects/domains/ucm/ucm/cs/search/ots1/bulkload/~export/mosd_001829.txt>
>indexer/7	01.09 09:26:30.043	index update work	Sending document to conversion
>indexer/6	01.09 09:26:30.432	index update work	prepareDoc complete
>indexer/6	01.09 09:26:31.405	index update work	Error occurred in content 'MOSD_001829', DRG-11301: error while indexing document
 indexer/6	01.09 09:26:31.405	index update work	DRG-11302: document may be partially indexed
 indexer/6	01.09 09:26:31.405	index update work	DRG-11428: document contains invalid characters

Cause

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