Certain MS Office Documents Fail To Index And Generate DRG-11301/DRG-11302/DRG-11428 Errors
(Doc ID 1298247.1)
Last updated on MAY 03, 2023
Applies to:
Oracle WebCenter Content - Version 11.1.1.3.0 and laterInformation in this document applies to any platform.
Symptoms
Using Content Server 11.1.1.3
After checking in a new Word or Excel document into Content Server, the document is released, but following message is displayed in the Content Info page:
Index Error:Full text index failed. Unexpected failure by Indexer.
Content has been indexed with Info only. Resubmit should only be performed if the problem has been resolved.
Content has been indexed with Info only. Resubmit should only be performed if the problem has been resolved.
When enabling verbose "indexer" audit traces, following errors will get logged in $MW_HOME/user_projects/domains/<ucm domain>/ucm/cs/data/traces/idccs_UCM_server1_current.log:
>indexer/7 01.09 09:26:29.900 index update work indexWebFile: true m_retryIndexing: false m_isFirstRetry: true >indexer/6 01.09 09:26:29.937 index update work preparing 1 items >indexer/6 01.09 09:26:30.042 index update work doing conversion with intradoc.indexer.TextConversionHandler@28cdd81 on intradoc.indexer.IndexerInfo@6e224175 dID:1829 key:null mdo:false iwf:true sta:-1 alone:true >indexer/7 01.09 09:26:30.042 index update work InputFilePath is: </<DOMAIN>/ucm/ucm/cs/weblayout/groups/aas/documents/document/mosd_001829.xlsx> indexer/7 01.09 09:26:30.042 index update work OutputFilePath is: </<DOMAIN>/ucm/ucm/cs/search/ots1/bulkload/~export/mosd_001829.txt> >indexer/7 01.09 09:26:30.043 index update work Sending document to conversion >indexer/6 01.09 09:26:30.432 index update work prepareDoc complete >indexer/6 01.09 09:26:31.405 index update work Error occurred in content 'MOSD_001829', DRG-11301: error while indexing document indexer/6 01.09 09:26:31.405 index update work DRG-11302: document may be partially indexed indexer/6 01.09 09:26:31.405 index update work DRG-11428: document contains invalid characters
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |