CheckOutAndOpen(COAO) Does not Work on Windows7 (IE8) Client Machine when the Content Server is Using Basic Authentication and Office 2007 or 2010 are Installed (Doc ID 1299788.1)

Last updated on MAY 10, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.1 to 10.1.4.5.0 [Release 10gR3]
Information in this document applies to any platform.
Checked for currency 21 Jan 2014.

Symptoms

On Content Server 10.1.3.x.x version, after upgrading client machines to use Internet Explorer 8, the Windows7 Operating System, and Microsoft Office 2007 OR 2010, When attempting to use CheckOutAndOpen (COAO) to check out and open Microsoft Office documents from the content server, only a blank page shows up in the opened document, and the following is seen in the server output when webdav* tracing is turned on:

ERROR
-----------------------
webdav 02.07 09:57:05.774 IdcServerThread-162687 Locale for webdav protocol not in IdcLocale cookie, using system default
webdav 02.07 09:57:05.774 IdcServerThread-162687 Http Headers Controlling Decoding [User-Agent=Microsoft Office Protocol Discovery, Content-Language=null]
webdav 02.07 09:57:05.774 IdcServerThread-162687 Before decoding (locale=English-US, encoding=UTF8, unicodeFirst=false) , ORIGINALURL=/xyz/idcplg/webdav/core/tip/002653/
webdav 02.07 09:57:05.774 IdcServerThread-162687 After decoding, ORIGINALURL=/xyz/idcplg/webdav/core/tip/002653/
webdav 02.07 09:57:05.774 IdcServerThread-162687 Webdav method 'OPTIONS' calls service 'WEBDAV_OPTIONS' for path '/core/tip/002653/'
webdavlocks 02.07 09:57:05.774 IdcServerThread-162687 Acting on lock work queue.
webdav 02.07 09:57:05.930 IdcServerThread-162688 Locale for webdav protocol not in IdcLocale cookie, using system default
webdav 02.07 09:57:05.930 IdcServerThread-162688 Http Headers Controlling Decoding [User-Agent=Microsoft Office Existence Discovery, Content-Language=null]
webdav 02.07 09:57:05.930 IdcServerThread-162688 Before decoding (locale=English-US, encoding=UTF8, unicodeFirst=false) , ORIGINALURL=/xyz/idcplg/webdav/core/tip/002653/AML.doc
webdav 02.07 09:57:05.930 IdcServerThread-162688 After decoding, ORIGINALURL=/xyz/idcplg/webdav/core/tip/002653/AML.doc
webdav 02.07 09:57:05.930 IdcServerThread-162688 Webdav method 'HEAD' calls service 'WEBDAV_HEAD' for path '/core/tip/002653/AML.doc'
webdavlocks 02.07 09:57:05.930 IdcServerThread-162688 Acting on lock work queue.
webdav 02.07 09:57:05.962 IdcServerThread-162688 !csAnonymousUserCantPerformWebdavMethod,HEAD-exception stack
intradoc.common.ServiceException: !csAnonymousUserCantPerformWebdavMethod,HEAD
at webdavcomponent.WebdavSerializer.checkCookieLogin(WebdavSerializer.java:1170)
at webdavcomponent.WebdavSerializer.continueParse(WebdavSerializer.java:200)
at webdavcomponent.WebdavSerializer.doFilter(WebdavSerializer.java:75)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:94)
at intradoc.server.DataBinderProtocolImplementor.continueParse(DataBinderProtocolImplementor.java:88)
at intradoc.serialize.DataBinderSerializer.continueParse(DataBinderSerializer.java:1218)
at intradoc.data.DataSerializeUtils.continueParse(DataSerializeUtils.java:140)
at intradoc.server.Service.continueParse(Service.java:417)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:623)
at intradoc.server.Service.doRequest(Service.java:1707)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:359)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:197)

 

Cause

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