CheckOutAndOpen(COAO) Does not Work on Windows7 (IE8) Client Machine when the Content Server is Using Basic Authentication and Office 2007 or 2010 are Installed (Doc ID 1299788.1)

Last updated on AUGUST 05, 2024

Applies to:

Symptoms

On Content Server 10.1.3.x.x version, after upgrading client machines to use Internet Explorer 8, the Windows7 Operating System, and Microsoft Office 2007 OR 2010, When attempting to use CheckOutAndOpen (COAO) to check out and open Microsoft Office documents from the content server, only a blank page shows up in the opened document, and the following is seen in the server output when webdav* tracing is turned on:

Cause

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