When Attempting to Convert an Empty Excel 2003 Document Using PDF Converter, Conversion Fails and an Error Message Appears in the Content Server log Files

(Doc ID 1300926.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle Universal Content Management - Version: 10.0 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to convert an empty Excel 2003 document using PDF Converter, the conversion fails and the following error message appears in the content server log files:

ERROR
-----------------------
refinery 02.10 12:04:07.373 Conversion Monitor !csOpenOutsideInView,c:\<IBR _Install\vault\~convert\ucmdev\1129\29298.xls
!csOpenNativeFileError
deprecation 02.10 12:04:07.514 MonitorPreconverterQueue[ucmdev] An error has been logged without a Throwable object.
refinery 02.10 12:04:07.534 MonitorPreconverterQueue[ucmdev] dConversionState = Failed
refinery 02.10 12:04:07.534 MonitorPreconverterQueue[ucmdev] dConvMessage = Step OIXConverter forced conversion failure by conversion engine because of error: 'Unable to convert, unable to open file'.



Cause

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