The Documents Service Is Unavailable. "Error Contacting The Content Repository." (Doc ID 1312604.1)

Last updated on FEBRUARY 03, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.4.0 and later
Information in this document applies to any platform.
Checked for relevance on 05-Aug-2013

Symptoms

Integrating ECM 11.1.1.4 with WebCenter(WCS) Spaces (PS3) 11.1.1.4.

When logging into WebCenter Spaces with an admin account 'weblogic' and navigate to 'Spaces' -> 'Documents' the system gives the error :

The Documents service is unavailable. "Error contacting the content repository."

Error in the 'Spaces' Managed server log file shows:

<Error> <oracle.webcenter.content.integration.RepositoryException> <BEA-000000> <Mar 29, 2011 4:01:02 PM oracle.webcenter.content.integration.spi.ucm.UCMBridge doPingRepository
SEVERE: Unable to ping Content Server associated with repository DEV-01-Dev at host <hostname> and port 16200. Error occurred when calling service PING_SERVER, as user weblogic, at timestamp 3/29/11 4:00 PM.

oracle.webcenter.content.integration.RepositoryException: Mar 29, 2011 4:01:02 PM oracle.webcenter.content.integration.spi.ucm.UCMBridge doPingRepository
SEVERE: Unable to ping Content Server associated with repository DEV-01-Dev at host <hostname> and port 16200. Error occurred when calling service PING_SERVER, as user weblogic, at timestamp 3/29/11 4:00 PM.

at oracle.webcenter.content.integration.spi.ucm.UCMBridge.doPingRepository(UCMBridge.java:1812)
at oracle.webcenter.content.integration.spi.ucm.UCMBridge.connectToServer(UCMBridge.java:1828)
at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getBridge(UCMBridge.java:331)
at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getBridge(UCMBridge.java:294)
at oracle.webcenter.doclib.internal.view.CISRepositoryLogic.<init>(CISRepositoryLogic.java:164)

Cause

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