PDF Conversion Fails on Some MS Word Documents with Error: "Unable to convert. Native application reported: The disk is full. Free some space on this drive, or save the document on another disk." (Doc ID 1338726.1)

Last updated on MAY 24, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.1 to 10.1.3.5.0 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

PDF Conversion using the Inbound Refinery fails for some Microsoft (MS) Word documents.

The content information page reports the following error for documents that failed conversion:

Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Unable to convert. Native application reported: '' The save failed due to out of memory or disk space. (D:/Oracle/ibr/.../filename123.doc)'.



OR

Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: 'Unable to convert. Native application reported: '' The disk is full. Free some space on this drive, or save the document on another disk. Try one or more of the following: * Close any unneeded documents, programs, and windows. * Save the document on another disk.'.



Cause

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