Direct PDF Export Conversion and Thumbnailing of .xlsx Files Fails with Error: "EX_CALLBACK_ID_PAGECOUNT: The File had 2 pages. EXRunExport() failed: unknown error (0x0012)"

(Doc ID 1356917.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 to 11.1.1.5.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

On a SPARC-64 Inbound Refinery, when attempting to convert .xlsx files using direct PDF export and then creating a thumbnail, the conversion fails and the following error occurs.

ERROR:

Step PDFExport forced conversion failure by conversion engine because of error: EX_CALLBACK_ID_PAGECOUNT: The File had 2 pages. EXRunExport() failed: unknown error (0x0012)



The issue can be reproduced at will with the following steps:
1. Set up the Content Server to send .xlsx files to the Inbound Refinery for conversion using directPDFExport.
2. Check-in a .xlsx file to the Content Server.

Cause

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