Managed Attachments Fails With "Error ID 8a9a00d7-e0a8-45c3-a7cb-137e4314c3f2 Message "A system error has occurred, please contact your system administrator with the error ID" After Logging In To IPM" (Doc ID 1362983.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 to 11.1.1.5.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

When calling the "Managed Attachment" function from an EBS form, a browser window opens to IPM.

After providing user credentials, the browser does not redirect to UCM but instead shows the following error message:

" Error ID 8a9a00d7-e0a8-45c3-a7cb-137e4314c3f2 Message A system error has occurred, please contact your system administrator with the error ID"

When logging is configured as instructed in section 2.4: "Configuring and Viewing Log Files" available here:
http://download.oracle.com/docs/cd/E14571_01/doc.1111/e15865/c02_configuring_ebs.htm#CBHCBABJ
you find that the following message is thrown in the AXF.log when the error message above is thrown in the browser:

[2011-09-27T18:10:21.989+04:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: 1] [userId: weblogic] [ecid: 1326b59188b51fc0:-71cf3c6a:132ab3609f8:-8000-0000000000000031,0] [APP: imaging] UCM unable to process the request - No provider registered for protocol 'cs'[[
oracle.imaging.axf.resources.AxfException
at oracle.imaging.axf.commands.ucm.AfGrantAccessCommand.execute(AfGrantAccessCommand.java:298)
at oracle.imaging.axf.service.AxfCommandMediatorBean.executeCommand(AxfCommandMediatorBean.java:107)
at oracle.imaging.axf.service.AxfCommandMediatorBean.execute(AxfCommandMediatorBean.java:66)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:600)
....

Cause

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