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How To Diagnose/Debug Oracle WebCenter Portal (Slow) Login? (Doc ID 1365224.1)

Last updated on NOVEMBER 02, 2020

Applies to:

Oracle WebCenter Portal - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Purpose

The purpose of this document is to speed up the resolution time of Oracle WebCenter Spaces/Portal login problem by helping out on some useful diagnose/debug techniques.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Key Questions
 Useful Information / Validations
 Log a Service Request
 Known Issues:
 1. WebCenter is wired to any LDAP server and a user belongs to many groups. The login becomes slow, but for a user that does not belong to any group, it can login faster.
 2. When WebCenter is wired to Active Directory, user belongs to many groups, the fetch of the group membership can be slow, eg, it uses "member=< xxx >" filter, instead of memberOf, which makes the login slower with Active Directory.
 3. When WebCenter is wired to two LDAP servers (it not matters which ones), and using LibOVD, there could be a big number of calls from the role API.
 4. When WebCenter is wired to two LDAP servers (it not matters which ones), and using OVD, there could be a big number of calls from the role API.
 5. Images are quite slow when IIS is in front of WebCenter Spaces with MS Internet Explorer
References

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