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WebCenter Content (formerly UCM) Error: Unable To Get Dynamic Conversion - HTML Export Was Not Successful (Doc ID 1366017.1)

Last updated on MAY 14, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Using 11.1.1.4 WebCenter Content (formerly UCM) instance. Webcenter added to the environment which uses the HTML renditions of documents for display.  Attempting to preview the HTML version of a document, the following error is seen:

Unable to get dynamic conversion. The HTML export was not successful

<> <0004wZwbY_8Bt1O5yj9DiW0004rE0000CZ> <1317826165764> <UCM-CS-000001> <general exception
intradoc.common.ServiceException: !csHtmlExportNotSuccessful

- This problem can also appear after a WebCenter Portal Upgrade. - It can be seen via webcenter spaces also - with the following browser error

  The WCC log has the same error as listed in the note, and the fix in this note fixes the problem.

Cause

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