Receiving "There was an error connecting to the SMTP mail server" Error When Attempting to Send Emails Within Capture (Doc ID 1369335.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Distributed Capture - Version 5.0 to 10.1.3.5.1 [Release Stellent to 10gR3]
Oracle WebCenter Capture 10g - Version 5.0 to 10.1.3.5.1 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

When the Distributed Capture service or any other Capture server application (Commit Server, Import Server, Recognition Server) attempts to send an email notification (either as a test or actual notification), the following errors are reported:

Failed to connect to email server your.mail.server. Error Number: 9, Error: There was an error connecting to the SMTP mail server.
Failed to send email notification. Error Number: 9, Error: There was an error connecting to the SMTP mail server.

Cause

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