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IBR PDF Conversion Failure Message: Step Msofficetopostscript Forced Conversion Failure (Doc ID 1372662.1)

Last updated on OCTOBER 09, 2019

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


On : version, Conversion

When attempting to convert Microsoft word documents containing tracking of changes to PDF using the Native Application and PDF Converter, some of them will fail with the following errors:

Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: Unable to convert. Native application reported: 'Call was rejected by callee. (Exception from HRESULT: 0x80010001 (...

The issue can be reproduced at will with the following steps:
1. Set up Content Server and Inbound Refinery to convert MS Office Applications to PDF using the native application and PDF Converter/Ghostscript
2. Turn on 'track changes' in the document and make changes to the document
3. Use the HP Business Inkjet 2200/2250 PS printer driver
4. Check in the document to be converted


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