IBR PDF Conversion Failure Message: Step Msofficetopostscript Forced Conversion Failure (Doc ID 1372662.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.4.0 version, Conversion

When attempting to convert Microsoft word documents containing tracking of changes to PDF using the Native Application and PDF Converter, some of them will fail with the following errors:


ERROR
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Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: Unable to convert. Native application reported: 'Call was rejected by callee. (Exception from HRESULT: 0x80010001 (...



STEPS
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The issue can be reproduced at will with the following steps:
1. Set up Content Server and Inbound Refinery to convert MS Office Applications to PDF using the native application and PDF Converter/Ghostscript
2. Turn on 'track changes' in the document and make changes to the document
3. Use the HP Business Inkjet 2200/2250 PS printer driver
4. Check in the document to be converted

Cause

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