Export Of IPM Color Tiffs Creates Unreadable Files with Black Background

(Doc ID 1375228.1)

Last updated on MAY 06, 2016

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.6 and later
Information in this document applies to any platform.

Symptoms

When exporting a document that was scanned and stored as a color TIFF, the exported document comes out with the text and background reversed. The background comes out black and the text comes out white. This makes the document unreadable.

Cause

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