IPM Web Support Server is Hanging Using 10.1.3.6 (Doc ID 1376705.1)

Last updated on FEBRUARY 20, 2015

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.6 to 10.1.3.6 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

IPM Web Support Server (WSS) is hanging.  It is not possible to stop and start it.  The process forms will not load but it's possible to run process searches, and search and retrieve images. Once a restart of WSS machine is done this resolves the issue. The instance must be stopped via Task Manager before the restart can occur 

<Document 1220523.1> explains the issue, but this was resolved in a previous version.

Cause

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