Video Conversion Fails When the Refinery is Unable to Delete the Video File from the Staging Directory (Doc ID 1377431.1)

Last updated on MARCH 08, 2016

Applies to:

Oracle WebCenter Content - Version: 11.1.1.5.0 and later   [Release: 11g and later ]
Information in this document applies to any platform.

Symptoms

Conversion of videos fails because the Inbound Refinery (IBR) is unable to delete the temp file from the file system.  An error message similar to the following is generated.

Error 9/13/11 12:13 PM Log entry for conversion job '1885':
intradoc.common.ServiceException: Unable to delete E:/Oracle/Video_Stage/2343-1315930313438.wmv. The process cannot access the file because it is being used by another process.

java.lang.AssertionError: intradoc.common.ServiceException: !syUnableToDeleteFile,E:/Oracle/Video_Stage/2343-1315930313438.wmv!$The process cannot access the file because it is being used by another process.. Unable to delete E:/Oracle/Video_Stage/2343-1315930313438.wmv. The process cannot access the file because it is being used by another process.
[ Details ]

Cause

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