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Video Conversion Fails When the Refinery is Unable to Delete the Video File from the Staging Directory (Doc ID 1377431.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle WebCenter Content - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Conversion of videos fails because the Inbound Refinery (IBR) is unable to delete the temp file from the file system.  An error message similar to the following is generated.

Error 9/13/11 12:13 PM Log entry for conversion job '1885':
intradoc.common.ServiceException: Unable to delete E:/Oracle/Video_Stage/xxxx-xxxxxxxxxxxxx.wmv. The process cannot access the file because it is being used by another process.

java.lang.AssertionError: intradoc.common.ServiceException: !syUnableToDeleteFile,E:/Oracle/Video_Stage/xxxx-xxxxxxxxxxxxx.wmv!$The process cannot access the file because it is being used by another process.. Unable to delete E:/Oracle/Video_Stage/xxxx-xxxxxxxxxxxxx.wmv. The process cannot access the file because it is being used by another process.
[ Details ]

Cause

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In this Document
Symptoms
Cause
Solution
References


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