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Unable to create 'New Folder' under /Contribution Folders using DIS and WebDAV (Doc ID 1379581.1)

Last updated on AUGUST 20, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.4.0 and later
Information in this document applies to any platform.

Symptoms


Users were not able to create folders under /Contribution Folders in DIS. Able to create sub folders, but not directly under contribution folders. You can see below error message in Content Server  logs.

Event generated by user '<User>' at host '<Host>'. Unable to get reference. Cannot read folder. [ Details ] 
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,<user>,<host:port>!csCollectionUnableToGetReference!csCollectionCannotRead 
  intradoc.common.ServiceException:  
!csCollectionUnableToGetReference!csCollectionCannotRead 
  *ScriptStack COLLECTION_GET_REFERENCE  
 3:getLocationInformation,**no captured values**3:getReferenceMeta,**no   captured values** 



and below error  message while creating folder  through DIS.
 
<?xml version="1.0" encoding="UTF-8" standalone="no"?> 
  <d:multistatus xmlns:d="DAV:" xmlns="DAV:" xmlns:i="IDC:"> 
  <d:response> 
  <d:href>/cs/idcplg/webdav/Contribution Folders/New Folder</d:href> 
  <d:status>HTTP/1.1 424 Failed Dependency</d:status> 
  <d:responsedescription>!csCollectionUnableToGetReference!csCollectionCannotRe 
  ad</d:responsedescription> 
  </d:response> 
  </d:multistatus> 

Cause

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