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Master Note on Data Collection for Troubleshooting Oracle Glassfish Server Crashes and Hangs Issues (Doc ID 1386103.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle GlassFish Server - Version 2.0 to 3.1.1 [Release 2.0 to 3.1]
Oracle GlassFish Server - Version 7.0 to 9.1 [Release 7.0 to 9.1]
Information in this document applies to any platform.
***Checked for relevance on 05-Aug-2013***

Purpose

This master note provides details and resources on data collection and troubleshooting for Oracle Glassfish Server.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Preparation Work
 Identify the nature of the issue
 Is it a crash or hang?
 Common Data To Collect:
 1. The OS platform and version.
 2. The GlassFish Server version.
 3. GlassFish Server configuration files.
 Principal Configuration Files:
 Other Useful Configuration Files:
 Node Agent Configuration Files:
 4. GlassFish Server logs.
 Domain, Node Agent and Instance Log Files
 Access Log Files
 5. The exact timestamp of the incident.
 6. System level messages or events
 Data To Collect For Crash/Hang Issues:
References

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