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WCI Search Fails With "Error - Could not contact the Search Service." (Doc ID 1394946.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle WebCenter Interaction - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

When performing a banner search, WCI reports "Error - Could not contact the Search Service.":


When checking the Search Service Manager in WCI Portal Administration, the utility reports "Error - The server has experienced an error. Try again or contact your portal administrator if you continue experiencing problems.":


When running the ptverify.sh, the script reports:

Cause

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In this Document
Symptoms
Cause
Solution


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