Last updated on MARCH 08, 2017
Applies to:Oracle Access Manager - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
The customer has installed OAM 184.108.40.206.0 on Sun Solaris SPARC platform. OAM Server mode has been changed to Simple and WebGate agents have been registered in Simple mode.
The WebGates fail to initialise when a protected resource request is received by the WebGate webserver. The WebGate oblog.log shows messages similar to the following repeatedly:
2012/01/05@18:46:57.60833 26949 28 ACCESS_GATE FATAL 0x0000182C /ade/aime_ngamac_934556/ngamac/src/palantir/webgate2/src/apache2entry_web_gate.cpp:592 "The AccessGate is unable to contact any Access Servers." raw_code^301
The OAM 11g Server diagnostic log has the following entries:
[2012-01-05T18:46:09.681+00:00] [ms_oam1] [ERROR] [OAM-04020] [oracle.oam.proxy.oam] [tid: NioProcessor-1] [userId: <anonymous>] [ecid: ba242d6cb39539c7:-62911702:134aed33a4a:-8000-000000000000079a,0] [APP: oam_server] Exception encountered while processing the request message. Exception null
The issue is not reproducible on Linux platform, it is specific to the OAM Server installations on SPARC Solaris.
The issue occurs with 10g WebGates, 11g WebGates and OAM Tester.
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