Inbound Refinery Temp Directories Are Not Cleaned Up When Refinery Jobs Expire (Doc ID 1399533.1)

Last updated on APRIL 09, 2024

Applies to:

Symptoms

When a refinery job expires on the Content Server side, the document entry is removed from the "refineryjobs" table. But the job remains on the Inbound Refinery. This is causing the Inbound Refinery conversion queues to grow, and the IBR temp directory ("vaultTempDir" variable in the intradoc.cfg) to run out of space.

There are several refinery jobs that expire every day. This results in tempdirs running out of disk space in the IBR, and stopping conversion of documents.

The behaviour can be reproduced by manually expiring jobs:

1. Configure Content Server (CS) to convert Word documents into PDF using PDFExportConverter.
2. Check-in a new Word document.
3. The document gets transferred to the Inbound Refinery (IBR) for conversion.
4. While IBR converts the document, go to Administration -> Refinery Administration -> Conversion Job Status, and manually expire the conversion job in Content Server.
5. IBR finishes the conversion successfully, and places the resulting conversions into the VaultTempDir.
6. However since the job has been expired by CS, CS does not reconnect to the IBR to pull the converted document from IBR, hence the file remains there.

Cause

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