Oracle IRM Desktop - x64 Upgrade fails reporting existing 32-bit installation (Doc ID 1424454.1)

Last updated on MAY 02, 2017

Applies to:

Oracle WebCenter Content: Rights - Version: 11.1.1.6.0 and later   [Release: 11g and later ]
Information in this document applies to any platform.

Symptoms

The computer is running a 64-bit Operating System and has an existing x64 Webcenter: Rights Desktop ( IRM Desktop) installed. 

When performing an upgrade to the latest desktop, an error message is displayed that an existing 32-bit installation is already installed and that this should be manually uninstalled before the new installation. 

Changes

Upgrade to IRM Desktop PS5 release

Cause

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