My Oracle Support Banner

Oracle IRM Desktop - x64 Upgrade fails reporting existing 32-bit installation (Doc ID 1424454.1)

Last updated on MAY 02, 2017

Applies to:

Oracle WebCenter Content: Rights - Version: 11.1.1.6.0 and later   [Release: 11g and later ]
Information in this document applies to any platform.

Symptoms

The computer is running a 64-bit Operating System and has an existing x64 Webcenter: Rights Desktop ( IRM Desktop) installed. 

When performing an upgrade to the latest desktop, an error message is displayed that an existing 32-bit installation is already installed and that this should be manually uninstalled before the new installation. 

Changes

Upgrade to IRM Desktop PS5 release

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Changes
  Cause
  Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.