Troubleshooting Guide for Oracle Access Manager (OAM) Windows Native Authentication (WNA) Authentication Issues (Doc ID 1433554.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle Access Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note

Goal

To provide troubleshooting hints for issues that occur during Run-time/Authentication/Authorization time. List documentation references, Trace/Debug and Tools, to assist in locating problems with Oracle Access Manager and Windows Native Authentication (WNA).

When using Oracle Access Manager with WNA, when end user authentication is attempted, there are two types of issues:

WNA does not work … either an error is seen or a login is provided
WNA Fallback does not work

OAM Support has learned from experience that the majority of these issues are due to incorrect environment configurations for components outside of Oracle/OAM Support. All Support has is what is in the Current Product documentation and KM notes (Past experiences). There may come times when there are issues with the ktpass, knit, AD, etc, that OAM support may not be able to resolve, which will require the customer to utilize additional non Oracle resources to resolve.

For more how to design time/Admin-Configuration issues please refer to:

Oracle Access Manager (OAM) Windows Native Authentication (WNA) Quick Start Guide (Doc ID 1416903.1)
Additional Resource - Oracle Access Manager (OAM) Trouble Shooting Quick Start Guide (Doc ID 2222261.1)

This is a living document with advice, tips references to other documentation that can assist in diagnosing problems with OAM WNA issue. As such it may contain errors so please provide feedback if any is found that is not correct.