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Troubleshooting Guide for Oracle Access Manager (OAM) Windows Native Authentication (WNA) Authentication Issues (Doc ID 1433554.1)

Last updated on NOVEMBER 16, 2022

Applies to:

Oracle Access Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note

Goal

To provide troubleshooting hints for issues that occur during Run-time/Authentication/Authorization time. List documentation references, Trace/Debug and Tools, to assist in locating problems with Oracle Access Manager and Windows Native Authentication (WNA).

When using Oracle Access Manager with WNA, when end user authentication is attempted, there are two types of issues:

OAM Support has learned from experience that the majority of these issues are due to incorrect environment configurations for components outside of Oracle/OAM Support. All Support has is what is in the Current Product documentation and KM notes (Past experiences). There may come times when there are issues with the ktpass, knit, AD, etc, that OAM support may not be able to resolve, which will require the customer to utilize additional non Oracle resources to resolve.

For more how to design time/Admin-Configuration issues please refer to:

This is a living document with advice, tips references to other documentation that can assist in diagnosing problems with OAM WNA issue. As such it may contain errors so please provide feedback if any is found that is not correct.

 

Solution

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In this Document
Goal
Solution
 Collect Basic Diagnostic Data
 I. Turn On HTTP Headers
  II. Add Java Kerberos Debug
 III. Enable Oracle Access Manager Tracing
 IV. Duplicate the issue
 V. Review The Collect Data
 Common Reasons OAM WNA Fails
 Additional Tools/Resources
References

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