My Oracle Support Banner

Using the PDF Viewer in IPM Web Causes the Viewer to Display "Retrieving Document" But the Document Never Displays (Doc ID 1436854.1)

Last updated on AUGUST 29, 2019

Applies to:

Oracle Imaging and Process Management - Version 7.6.2.0.0 to 10.1.3.6 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Purpose

When using IPM Web or WebExpress (including the PackageBar tool) to view an image in the PDF Viewer, the viewer displays "Retrieving Document" and appears to hang for a long time. Eventually, the IPM Export logs show the following message:
Response from the external export engine took too long and was aborted.
Failure occurred in message EXPORT_OBJECTS_IN_MEMORY.

The IPM Export Server is configured to use Adobe Distiller or PDF Printer. The image does not get sent to the temporary folder.
All other viewers in work successfully.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Reviewing the Adobe PDF Printer Queue
 Validating the Configuration
 Understanding the System and Settings
 Final Steps to Resolve
 Additional Items
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.