Capture Errors on Login: "Error in GetProfilesXMLFile. Method '~' of object '~' failed"; "There was an error retrieving the profile information from the location" (Doc ID 1438494.1)

Last updated on FEBRUARY 18, 2015

Applies to:

Oracle WebCenter Distributed Capture - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

A specific user in the WebCenter Distributed Capture (formerly Oracle Distributed Document Capture) client receives errors when attempting to login. They are configured for Windows Domain security. The errors appear as:

Error in GetProfilesXMLFile. Method '~' of object '~' failed

and

There was an error retrieving the profile information from the location:
http://:/CLIENTACCESS/SCANPROFILES.Z

 

Changed product name from Oracle Distributed Document Capture to WebCenter Distributed Capture. Refer to Product Name Changes for WebCenter and Former ECM products (<Document 1364544.1>) for more information.

Cause

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