After Upgrading, the Imaging Advanced Viewer Displays A Blank Grey Screen Instead Of The Document
(Doc ID 1452391.1)
Last updated on SEPTEMBER 21, 2022
Applies to:Oracle WebCenter Content: Imaging - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 11g]
Information in this document applies to any platform.
After upgrading from one version of WebCenter Content: Imaging (WCCIMG) to another, when attempting to use the Advanced Viewer to view images, images cannot be viewed and a blank grey screen is displayed. The Basic Viewer still works as expected.
In the Java console logs, the following error can be observed:
SEVERE: Failed extracting C:\Users\<username>\AppData\Local\Temp\oracle\imaging\imaging-client\MANIFEST.MF from ixwinCore.j: C:\Users\<username>\AppData\Local\Temp\oracle\imaging\imaging-client\MANIFEST.MF (Access is denied)
When viewing this manifest file, a different version may be reported to what has just been installed.
The system has recently been upgraded.
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In this Document