After Upgrading, the Imaging Advanced Viewer Displays A Blank Grey Screen Instead Of The Document (Doc ID 1452391.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 to 11.1.1.6.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

After upgrading from one version of WebCenter Content: Imaging (WCCIMG) to another, when attempting to use the Advanced Viewer to view images, images cannot be viewed and a blank grey screen is displayed. The Basic Viewer still works as expected.

In the Java console logs, the following error can be observed:

SEVERE: Failed extracting C:\Users\<username>\AppData\Local\Temp\oracle\imaging\imaging-client\MANIFEST.MF from ixwinCore.j: C:\Users\<username>\AppData\Local\Temp\oracle\imaging\imaging-client\MANIFEST.MF (Access is denied)

When viewing this manifest file, a different version may be reported to what has just been installed.

Changes

The system has recently been upgraded.

Cause

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