OAM 11g: WNA authentication failed when there is a load balancer in front of OAM Error in logs - User account is locked. Authentication Failed (Doc ID 1456231.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Access Manager - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

WNA configuration would not allow any user to login with the error message in diagnostics log:
"[2012-04-24T17:51:52.337-04:00] [oam_server1] [ERROR] [OAM-02010] [oracle.oam.controller] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 004jbF3Bvev6yGW5PzWByd0001mr000CQq,0:1] [APP: oam_server] [URI: /oam/CredCollectServlet/WNA] User account is locked. Authentication failed."

Changes

 Added a LoadBalancer in front of OAM ( on the way to the browser ).

Cause

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