Asset Preview Error (Doc ID 1456761.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Sites - Version 7.6.0 and later
Information in this document applies to any platform.

***Checked for relevance on 16-01-2014***

Symptoms

After previewing an asset, user is presented with same view as displayed immediately after logging on. This happens just in one server.

[2012-04-27 15:50:39,060] [sso.cas.filter.CASFilter] Ticket ST-115-FH4ZklrZKQ74AzhAYx6n-cas-address.2-1 is either invalid or already expired. Request [http://address.1:8080/cs/wem/fatwire/home] from 10.65.18.94
com.fatwire.wem.sso.SSOException: org.jasig.cas.client.validation.TicketValidationException:
ticket 'ST-115-FH4ZklrZKQ74AzhAYx6n-cas-address.2-1' not recognized

at com.fatwire.wem.sso.cas.CASProvider.validate(CASProvider.java:311)
at com.fatwire.wem.sso.cas.filter.CASFilter.doFilter(CASFilter.java:382)
at com.fatwire.wem.sso.SSOFilter.doFilter(SSOFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:619)
Caused by: org.jasig.cas.client.validation.TicketValidationException:
ticket 'ST-115-FH4ZklrZKQ74AzhAYx6n-cas-SVWVWS074.addm.ads.brm.pri-1' not recognized

at org.jasig.cas.client.validation.Cas20ServiceTicketValidator.parseResponseFromServer(Cas20ServiceTicketValidator.java:73)
at org.jasig.cas.client.validation.AbstractUrlBasedTicketValidator.validate(AbstractUrlBasedTicketValidator.java:188)
at com.fatwire.wem.sso.cas.CASProvider.validate(CASProvider.java:306)
... 14 more

Cause

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