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Reset Password In WebCenter Portal With Backend Active Directory (LDAP) Fails with Error "WCS#2012.06.05.09.16.45: Unable to change password. Contact administrator." and "oracle.webcenter.webcenterapp.security.WCSecurityException" "LDAP: error code 53" (Doc ID 1464693.1)

Last updated on DECEMBER 06, 2018

Applies to:

Oracle WebCenter Portal - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When you have the WebCenter Portal wired to an Active Directory (LDAP) for the Identity Store, trying to change the password may fail.

Step-by-Step:

1. Login onto WebCenter Portal as a user.
2. Go to the Preferences link.
3. Click on the Password icon.
4. Type in the values to change the password.

The following error is seen:

WCS#2012.06.05.09.16.45: Unable to change password. Contact administrator.



Error(s) within the WC_Spaces-diagnostics.log:

[2012-06-05T09:16:45.936+00:00] [WC_Spaces] [ERROR] [] [oracle.webcenter.webcenterapp] [tid: [ACTIVE].ExecuteThread: '18' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: oracle] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] WCS#2012.06.05.09.16.45: Unable to change password. Contact administrator.
[2012-06-05T09:16:46.145+00:00] [WC_Spaces] [ERROR] [] [oracle.webcenter.webcenterapp] [tid: [ACTIVE].ExecuteThread: '18' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: oracle] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] [[
oracle.webcenter.webcenterapp.security.WCSecurityException: Unable to change password. Contact administrator.
        at oracle.webcenter.webcenterapp.model.security.WebCenterSecurityUtils.setPassword(WebCenterSecurityUtils.java:2839)
        at oracle.webcenter.webcenterapp.internal.view.backing.PreferenceBackingBean.setPassword(PreferenceBackingBean.java:369)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
        at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
(...)
Caused by: oracle.security.idm.OperationFailureException: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 00002077: SvcErr: DSID-03190DC9, problem 5003 (WILL_NOT_PERFORM), data 0
^@]; remaining name 'CN=oracle,cn=users,dc=vm,dc=oracle,dc=com'
       at oracle.security.idm.providers.stdldap.util.LDAPRealm.throwException(LDAPRealm.java:773)
       at oracle.security.idm.providers.stdldap.util.LDAPUser.setProperties(LDAPUser.java:117)
       at oracle.security.idm.providers.stdldap.LDUser.setProperties(LDUser.java:198)
       at oracle.security.idm.providers.stdldap.LDUser.setPassword(LDUser.java:578)
       at oracle.security.idm.providers.ad.ADUser.setPassword(ADUser.java:93)
       at oracle.webcenter.webcenterapp.model.security.WebCenterSecurityUtils.setPassword(WebCenterSecurityUtils.java:2763)
       at oracle.webcenter.webcenterapp.internal.view.backing.PreferenceBackingBean.setPassword(PreferenceBackingBean.java:371)
       ... 90 more
Caused by: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 00002077: SvcErr: DSID-03190DC9, problem 5003 (WILL_NOT_PERFORM), data 0
^@]; remaining name 'CN=oracle,cn=users,dc=vm,dc=oracle,dc=com'
       at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3140)
       at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3013)
       at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2820)
       at com.sun.jndi.ldap.LdapCtx.c_modifyAttributes(LdapCtx.java:1458)
       at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_modifyAttributes(ComponentDirContext.java:255)
       at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.modifyAttributes(PartialCompositeDirContext.java:172)
(...)

 

 

Changes

Configure the WebCenter Portal with an Active Directory (LDAP) for the Identity Store.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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